Ensuring Your Wi-Fi Network is on a Compatible 2.4 GHz Band

Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Understanding your router model will help you determine what Wi-Fi bands are available by default. If you're unsure about your router type, you can search for the make and model for more information.

Common Types of Routers

Single-band Routers

This is the most common router setup and offers only a 2.4 GHz Wi-Fi band with one Wi-Fi network name on the screen. Your Wi-Fi alarm featuring Kidde HomeSafe should be able to pair with the network accordingly.

Dual-band Routers

Newer routers offer multiple bands, 2.4 GHz and 5 GHz, sometimes with separate names or the same name, also known as a mesh router. If your router offers two separate bands, with one network name ending in -2.4G and one ending in -5G, connect to the Wi-Fi network ending in -2.4G. For all other routers, your Wi-Fi alarm featuring Kidde HomeSafe should be able to pair with the network accordingly.

Adjusting Router Settings

If you see only a single Wi-Fi name and are having difficulty pairing with the network, you may need to adjust your detailed router settings to set up a 2.4 GHz band. Check your router’s user guide for instructions on how to log in to your router and adjust the settings. Typically, a web address to access your router settings and user guide can be found on the back of your router.

Security Mode Compatibility

Devices featuring Kidde HomeSafe do not support connection to routers with a WPA security mode. Please check if your home router is on WPA security mode. If so, update your home router security mode to WPA2.

Need Further Assistance?

If you have any questions or need further assistance, please don't hesitate to contact our customer care team.

They are available to help you with any concerns or inquiries you may have. Reach out to us for support, and we'll be happy to assist you!