Smart Product Support

If you need assistance with installation with your connected home device or have any questions, our support team is here to help with articles and helpful information.

Latest Support Articles

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How do I install & setup my smart device?

Find out more about installing and setting up your device

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How do I reset my Smart CO+IAQ device?

Reset your CO+IAQ device by pressing and holding the Test/Hush Button for 8-9 seconds, then release. You will hear two beeps, indicating the reset was successful. IAQ calibration will restart.

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How do I reset my Smart smoke device?

To reset your Smart Smoke device (Smoke/CO, Smoke/CO+IAQ, Smoke+IAQ), press and hold the center button for 8-12 seconds.

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What do the different LED colors mean on my Smart smoke device?
Check indoor air quality with the Kidde app
Device is saying "Wi-Fi not connected". What should I do?

If you are experiencing this during setup, continue with the process and connect it to a Wi-Fi network. If this occurs after setup, reset the device and reconnect it to your designated 2.4 GHz Wi-Fi network.

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Edit Your Profile

To edit your profile, open the hamburger menu and tap on "Account Settings."

Using the app.
Enable biometrics/Face ID for login

To enable biometric login, simply follow these steps.

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